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This is a hybrid support chat system that comprehensively covers all contact center operational specifications. It allows for direct chat support not only from the company's homepage but also from the LINE chat screen, which is expected to increase new customer acquisition and contact opportunities. 【Benefits of Implementation】 ■ Enables casual inquiries from customers who do not contact via phone or email ■ All customer feedback is text-based, making it easy to analyze ■ Facilitates guidance using images and videos for inquiries about detailed content *We are currently offering materials with case studies. You can try it out using a free account! For more details, please contact us or download the PDF to learn more.
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basic information
A chat that users can easily use enables communication with new customers. Improving customer convenience inevitably makes the company feel more accessible. *We are currently offering materials with case studies. For more details, please contact us or download the PDF to view it.*
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Company information
At AlphaCom, we aim not only to implement systems for our customers but also to ensure their satisfaction with the systems we provide, allowing them to continuously use these systems while contributing to their business management. In recent years, we have actively promoted chat communication between customers and companies, as well as the use of internal chat, supporting not only better call center operations but also driving corporate "communication reform." We respond flexibly to changes in the times and environment, continuing to develop alongside our customers. We are here on the customer’s side. We aspire to be a company that can always be by our customers' side.