Focus on sales with peace of mind. A track record of "0" complaints regarding maintenance support.
Here is a case study introducing our "Partner Maintenance Service." JCM Systems Corporation is a company that sells, installs, and maintains currency processing equipment, and operates its own call center as part of its support services. They were exploring ways to improve support quality while balancing costs. As a solution, they implemented our "Help Desk Service," which provides one-stop escalation to various points of contact. As a result, sales staff can focus on sales with peace of mind. They have reported that they have never received complaints from customers regarding maintenance support. 【Case Study】 - Response rates decreased due to call center shift changes. - The number of customers increased, making it inevitable to expand services to 24/7 availability. - Increasing operators would lead to higher costs. 【Results】 - Inquiry history is managed and submitted, becoming an important document. - Sales staff can focus on sales with peace of mind. - There have been no complaints from customers regarding maintenance support. - Currently, they are establishing a support system centered around maintenance support and help desk services. *For more details, please refer to the PDF document or feel free to contact us.*
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basic information
【Introduction of Services】 ■ Partner Maintenance Service Maintenance support for products sold by partners, available nationwide 24/7. ■ Help Desk Service A service that supports problem resolution by handling inquiries and questions from end users regarding operations, troubleshooting issues with equipment in use, and escalating to the appropriate contact. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Download All Catalogs![[Case Study] Partner Maintenance Service | JCM Systems Co., Ltd.](https://image.mono.ipros.com/public/catalog/image_generated/01/4cf/450438/20190129134047_IPROS3452437172601102356_1.jpg?w=120&h=170)
Company information
Toshiba IT Services Corporation is a company responsible for the IT services sector of the Toshiba Group. Based on the rich experience and achievements we have cultivated so far, we aim to provide the best services that satisfy our customers and continue to support their sustainable growth. Furthermore, by building a trusting relationship with our customers, we promise to create new services and contribute to the development of our customers and society by sharing diverse values.
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