Case Study: Improving Delivery Rates and Reducing Inventory Levels - Steps for Reforming After-Sales Service Operations, Key to Differentiation in the Manufacturing Industry.
As an example of a company actively promoting reforms in after-sales service, Brother Industries has been highlighted. This document introduces our specific approaches to solving the conflicting challenges of improving the "immediate delivery rate" and "reducing inventory," which are essential to after-sales service operations. With our maintenance parts inventory optimization solution "Syncron Inventory (TM)," we optimize inventory planning through high-precision demand forecasting, contributing to inventory reduction and improvement of the immediate delivery rate across the entire supply chain. [Contents] ■ The dilemma of "increasing immediate delivery rates leads to increased inventory" ■ Transitioning to data-driven inventory planning operations ■ Maintaining an immediate delivery rate of over 95% while reducing inventory by 30% *For more details, please refer to the PDF document or feel free to contact us.
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With the wave of servitization in the manufacturing industry, there is now significant interest in the "aftermarket" as a business area that can achieve both greater customer satisfaction and increased revenue. Synchron's aftermarket optimization solution is a cloud-based solution that provides maintenance parts at the optimal location, in the optimal quantity, at the optimal price, and at the optimal time on a global level. Synchron's inventory planning and management, price management, and visualization and optimization solutions for maximizing product uptime greatly support companies in improving customer satisfaction (customer experience) and revenue.