★The long-awaited cloud version is here★ Easily search for information on parts and maintenance on the web! It will be a great asset in the field of after-sales service.
"PLEX CLOUD" allows for real-time sharing of various documents such as "parts catalogs" and "service manuals" both internally and externally via the internet (browser). Since only the necessary information is displayed, anyone can easily check the latest information. Compared to the on-premise version, it enables a rapid setup as there is no need for an in-house server. With no limit on the number of users, you can use it without worrying about user count. 【Expected Benefits】 - Anyone can easily search for parts, regardless of experience. - Real-time registration and modification are possible as in-house maintenance is available. - By making it publicly accessible, the number of touchpoints with customers and partner companies increases. - It can be operated even while on the go, reducing work time. - Multilingual support allows for browsing and ordering from overseas.
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basic information
【Standard Implementation Features】 ●Bidirectional highlighting of illustrations and lists ●Linking functionality (links to related documents) ●Splitting and viewing only the necessary pages from a large number of service manuals ●Master registration editor ●Overview function/SVG display ●Memo function ●Search (categories, parts lists, parts, documents) ●Parts list printing display 【Extended Features】 ・Integration with existing systems (core, inventory management, order processing, etc.) ・SSO with existing systems ・Various report output functions ・Integration with external systems ・Offline support ・Bulk data registration ・Multilingual support ※Other feature expansions are available upon request.
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Applications/Examples of results
Case 1: Residential equipment (water heaters, kitchens, baths, others) Integrated with the call center system. Manuals and specifications are also made available to retailers. Case 2: Machine tools (welding, robots) Currently publicly available on the website. Accepting orders for consumables and providing support in English. Case 3: Heavy machinery (road rollers) Publicly available on the website, with a parts catalog search function by serial number. ■ Compressor manufacturers ■ Home appliance manufacturers ■ Road roller manufacturers ■ Special vehicle manufacturers ■ Train vehicle manufacturers ■ Water heater manufacturers ■ Kitchen manufacturers ■ Pneumatic tool manufacturers ■ Rice milling machine manufacturers ■ Fish finder manufacturers ■ Gas manufacturers ■ Robot arm manufacturers And many others.
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Company information
Applied Technology Corporation has been contributing to solving customer challenges and digital innovation since its establishment in 1984, with a dual focus on information support aligned with the manufacturing process and solution service business utilizing geographic information, as well as engineering service business targeting the environment and disaster prevention, growing together with our customers. The Solutions Division proposes optimal systems for solving customer problems based on our long-cultivated specialized business know-how and our original packaged software, primarily for the manufacturing industry. Moving forward, we will continue to support our customers' digital innovation with the management policy of "thinking about problem-solving together with our customers."