Supporting equipment manufacturers and trading companies! Maintenance outsourcing services compatible with a wide variety of equipment! *Case studies available.
**High Value-Added Multi After-Service of JB Service** ■ The Need for High Value-Addition of In-House Products and Services in Companies In recent years, globalization and commoditization have progressed, making it difficult to differentiate products themselves. Therefore, many companies are expanding the response time and scope of traditional maintenance services to differentiate themselves from competitors, or utilizing IoT and AI to implement suitable deployment of maintenance personnel and parts, as well as predictive and preventive maintenance, thereby creating new business models through high value-addition of after-services. ■ JB Service addresses these customer concerns. 1. Insufficient maintenance personnel leading to lost opportunities for business expansion. 2. After-service responsibilities are handled by sales personnel, preventing focus on core business. 3. Demand for maintenance during nights and holidays, but unable to secure personnel or budget. 4. Operating a call center, but there is variability in response quality. 5. Aging and individualization of maintenance personnel's skills. 6. Lack of a nationwide system necessary for business expansion and acquiring new projects. 7. Desire to improve cost reduction and productivity through the efficiency of after-services. 8. Aim to achieve market expansion and customer retention through differentiation in after-services.
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basic information
We provide after-sales service for a wide variety of devices. We support our customers in expanding their market and overseas ventures by enhancing the added value of our products. 【Service Overview】 ■ Call Center Reception Service Experienced call center staff will listen to your company's requirements and business details in advance, and establish an appropriate operational flow and structure. If necessary, we will conduct operator training and, acting as the "face of the company," handle phone call forwarding for end users on your behalf. ■ On-Site Maintenance Service In the event of equipment failure, technicians will quickly rush to the site from one of our 46 service locations nationwide to perform parts replacement and recovery work. ■ Monitoring and Operation Service We capture alerts generated by various devices 24 hours a day, 365 days a year. We quickly escalate incidents and signs of trouble, supporting early recovery and stable operation. ■ Logistics Service We provide total management of the equipment lifecycle, from kitting of devices to installation nationwide, inventory management of spare units, send-back repairs, and collection and recycling of equipment.
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Applications/Examples of results
- Security equipment manufacturers 【Target equipment】Security cameras 【Services used】Call center outsourcing, remote monitoring, log data collection and analysis, regular inspections, others (support for IoT utilization of logs) - Electronic equipment manufacturers 【Target equipment】Automatic payment machines 【Services used】Call center outsourcing, spare parts storage, onsite maintenance - Industrial machinery and power tools sales 【Target equipment】Precision engraving machines 【Services used】Call center outsourcing, send-back maintenance - Kitchen equipment manufacturing and sales 【Target equipment】Commercial cooking equipment 【Services used】Kitting and installation, onsite maintenance, manual creation - Dental medical equipment import and export sales 【Target equipment】Dental milling machines 【Services used】Call center outsourcing, onsite maintenance, supply order reception - Store maintenance services 【Target equipment】Air conditioning and lighting equipment, kitchen equipment 【Services used】Nighttime call center reception outsourcing (fault reception)
Detailed information
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Features of Multi After-Service 1. Supports various industries and operations 2. Available 24 hours a day, 365 days a year 3. Rapid response from nationwide bases 4. Comprehensive security measures 5. Years of experience and know-how
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Company information
JB Service is a company that provides support and solutions for corporate information security measures and optimal IT operations. Leveraging over 50 years of extensive knowledge and experience in IT services, we strongly support the businesses of various equipment manufacturers and trading companies. Our operations center, staffed by around 100 engineers, operates 24/7, and collaborates with more than 40 service locations nationwide to handle call reception from our clients' business partners and perform on-site maintenance and inspections of equipment. In addition to obtaining the Privacy Mark, we implement a global standard quality management system and stringent security measures. You can confidently entrust us with your after-service related tasks.