One-stop support from organizing and accumulating QA data to post-implementation operations.
**Current Status and Challenges of Help Desk Operations** The "help desk," which responds to various inquiries and troubles from end users such as customers and employees, is an essential operation for smoothly advancing business. However, in recent years, the proliferation of tools and services used by users has led to an increase in the number of inquiries. Additionally, as the demand for extended usage hours and email responses diversifies, help desk operations are becoming a significant burden for companies. ＼ JB Services will solve these customer concerns. ／ ■ Rising Labor Costs The increase in inquiries, along with the need for support during holidays and nights, has led to higher costs associated with increasing staff. ■ Lack of Productivity FAQs are not being utilized, and staff are overwhelmed with similar inquiries, preventing them from focusing on their core business. ■ Variability in Response Quality There are discrepancies in response levels and speed depending on the person in charge (personalization of responses). ■ Increased Labor for Training and Skill Development The time and effort required for training and skill development of staff, as well as the burden on managers, is significant.
Inquire About This Product
basic information
**Benefits of Utilizing AI Chatbots** ■ Quality Improvement - Standardization of response levels and elimination of dependency on individuals ■ Business Efficiency - AI answers standard questions, reducing response time and allowing focus on core business ■ Service Level Improvement - Reduction of call losses and 24/7 automated responses ■ Cost Reduction - Shortening of training periods for staff and no need for additional hiring **Strengths of JB Service** To successfully utilize AI, it is crucial to thoroughly plan the entire project. It is necessary to clarify the purpose of AI implementation, define the scope of application, and establish valid hypotheses before conducting a Proof of Concept (PoC). Furthermore, even after the official implementation, it is essential to accurately measure effectiveness and carry out regular maintenance and improvements to achieve results. At JB Service, AI-certified technicians leverage their extensive help desk operational experience and insights from AI chatbots implemented internally and for clients to successfully guide customers in building their AI help desks. We also handle the high operational burden of maintenance tasks and provide advice, support, and proposals for problem-solving to improve inquiry accuracy based on analysis results.
Price information
Please contact us.
Delivery Time
※Please contact us.
Applications/Examples of results
Scope of Application for "AI Chatbot" 1. "Automated Response" that directly replies to customers 2. "Operator Support" that assists operators in answering customer inquiries 3. "Internal Help Desk" used as a help desk within the company
catalog（3）
Download All Catalogs
![[White Paper] How can the manufacturing industry quickly establish an after-sales service system that provides new value?](https://image.mono.ipros.com/public/catalog/image/01/00e/470849/IPROS10281087427043849906.jpeg?w=120&h=170)
Company information
JB Service is a company that provides support and solutions for corporate information security measures and optimal IT operations. Leveraging over 50 years of extensive knowledge and experience in IT services, we strongly support the businesses of various equipment manufacturers and trading companies. Our operations center, staffed by around 100 engineers, operates 24/7, and collaborates with more than 40 service locations nationwide to handle call reception from our clients' business partners and perform on-site maintenance and inspections of equipment. In addition to obtaining the Privacy Mark, we implement a global standard quality management system and stringent security measures. You can confidently entrust us with your after-service related tasks.