Knowledge Management: Improving the Quality of Support Department Responses and Streamlining Operations

Introduction of a case study for Ishida Co., Ltd., which is utilizing our services to improve response quality in field support and enhance operational efficiency.

We would like to introduce a case study on the implementation of the business-driven knowledge base "Accela BizAntenna" at Ishida Co., Ltd., which boasts a high domestic market share in the weighing and packaging industry, with 126 years of history. The company proposes systems and solutions that build the "food infrastructure" with core technologies in "weighing," "packaging," "inspection," and "labeling." They utilize "Accela BizAntenna" to improve the quality of responses in their call center and field support, as well as to enhance operational efficiency. 【Case Overview】 ■ Ishida Co., Ltd. ■ Business Description - Sales of general weighing instruments, POP systems, automatic packaging price labeling machines, logistics systems, electronic shelf label systems, X-ray foreign object detection machines, etc.

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