[Buddycom Case Study] Central Japan Railway Company

Customer support capabilities have improved! Real-time audio sharing has been achieved for 2,000 groups!

We would like to introduce a case study of the smartphone IP radio 'Buddycom' that we handle. At Tokai Railway Company, when sharing information, they used business mobile phones and PHS devices installed in vehicles, which involved one-on-one conversations. This posed challenges, such as taking time for all crew members to share information and the potential for subtle differences in content during transmission. Therefore, upon learning that a group company of theirs had implemented our product as a means of information sharing, they considered that if they could similarly introduce it as an app for the crew, it would enable rapid information sharing without increasing the number of devices. They proceeded with the implementation. After the introduction, it became easier to share information among the crew and with the command center. Additionally, they could quickly coordinate with crew members of other trains without going through the command center, significantly improving their customer service capabilities. [Overview] ■Industry: Railways ■Usage Scene: Shinkansen (Bullet Train) ■Start of Use: July 2018 *For more details, please refer to the PDF document or feel free to contact us.

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