Achieving a user-friendly call center! Supporting management tasks by improving the accuracy of call volume forecasting.
The evolving "Sweet Series" is a domestically produced "AI" resource management software specialized for contact centers. With a wealth of features that have continuously shaped the requests of many customers over the past decade, it achieves improved employee satisfaction and reduced turnover rates, revitalizing contact centers. It supports new working styles such as remote work and staggered hours through groupware and time card functions. Our unique PPM engine enhances compliance with laws and regulations, employment conditions, fairness, and cost reduction, while also maximizing ROI through new evaluation axes of quality and results. We respond to diverse needs with solutions that offer high adaptability, aligned with the evolution of efficient and high-level performance in contact center operations. **Features** - Takes into account Japanese employment conditions and individual center situations - Visually analyzes operational status and management information - Continuous measurement through KPIs is possible - Supports early detection and resolution (accelerating management) - Promotes efficiency as the foundational system for the center - No need for dedicated personnel to create shifts (AI allows for creation with just one button!)
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basic information
【Lineup】 ■Sweet PPM (Operator management, PPM engine, proprietary WFM) ■Sweet Seat Manager (Real-time seat management) ■+DESIGN (A BI solution that allows for instant planning and simulation directly related to costs) ■Sweet Quality Management (Quality control) ■Sweet Q (An application for dynamic management that allows real-time understanding of various statistical information from the Sweet Series and implementation of necessary measures) ■Sweet Grp (Groupware) *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
Use Cases CASE 1 By simply using Sweet, you can understand everything needed for contact center operations. CASE 2 Since it is not a fixed seating arrangement, we had to think about the seating chart for the next day every day. Now, we leave everything to Sweet. CASE 3 Just by monitoring employee activity and making that information open, the response rate improved. CASE 4 We can no longer go back to managing with Excel as we did before. CASE 5 With just a few clicks, you can create a fair and efficient schedule (work plan).
Company information
Our company consists of the System Development Division, Network Solutions Division, and System Management Division, and we are expanding our business. We specialize in development for core business operations tailored to our customers' needs. Since 2004, we have been developing our own resource management software for contact centers, the "Sweet Series." With a deep understanding of Japan's complex employment situation, we offer user-friendly and feature-rich solutions. Our extensive track record of implementation in large domestic contact centers, along with stable operation, is one of our strengths that has received positive feedback. Please feel free to contact us if you have any inquiries.
