Strongly support the decision-making of managers and supervisors with real-time situation understanding and response measures!
"Sweet Q" is a solution that enables dynamic management by grasping various statistical information of the "Sweet Series" in real-time and implementing necessary measures. It shortens the processes of understanding the current situation, making judgments, and issuing instructions, which have previously taken time, and strongly supports the decision-making of managers and supervisors. This achieves speedy, efficient, and strategic center operations. 【Features】 ■ Call status by queue ■ Call status by campaign ■ Favorites ■ Status monitoring ■ Call status by skill, etc. *For more details, please download the PDF or feel free to contact us.
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basic information
【Other Sweet Series】 ■Sweet PPM (Operator management, PPM engine, proprietary WFM) ■Sweet Seat Manager (Real-time seat management) ■+DESIGN (BI solution that allows for instant planning and simulation directly linked to costs) ■Sweet Quality Management (Quality management) ■Sweet Grp (Groupware) *For more details, please download the PDF or feel free to contact us. https://www.pw-s.com/contact/
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Applications/Examples of results
Use Cases CASE 1 By simply using Sweet, you can understand what is needed for contact center operations. CASE 2 Since it is not a fixed seating arrangement, we had to consider the seating chart for the next day every day. Now, we leave everything to Sweet. CASE 3 Just by monitoring employee activity and making that information open, the response rate improved. CASE 4 We can no longer go back to managing with Excel as we did before. CASE 5 With just a few clicks, a fair and efficient schedule (work plan) can be created.
Company information
Our company consists of the System Development Division, Network Solutions Division, and System Management Division, and we are expanding our business. We specialize in development for core business operations tailored to our customers' needs. Since 2004, we have been developing our own resource management software for contact centers, the "Sweet Series." With a deep understanding of Japan's complex employment situation, we offer user-friendly and feature-rich solutions. Our extensive track record of implementation in large domestic contact centers, along with stable operation, is one of our strengths that has received positive feedback. Please feel free to contact us if you have any inquiries.
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