Real-time monitoring of call status and seat allocation linked to schedules is possible!
"Sweet Seat Manager" is a web system that enables real-time seat monitoring for communicators by floor. Integration with "Genesys Cloud" is also possible. It monitors incoming call status at intervals of 3 to 10 seconds. Thresholds can be set based on status and business type, and seats that exceed the threshold will blink or light up to alert users. Additionally, with HTML5 compatibility, this product's features can be utilized on tablet devices. It allows for status management of communicators according to the seat layout and enables real-time monitoring. 【Features】 ■ Easily replicate actual seat arrangements in software ■ Allocate seats according to specific conditions ■ Evaluate and record call content in real-time ■ Visually display allocation status by day and hour *For more details, please download the PDF or feel free to contact us.
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basic information
【Other Sweet Series】 ■Sweet PPM (Operator management, PPM engine, proprietary WFM) ■+DESIGN (A BI solution that allows for instant planning and simulation directly linked to costs) ■Sweet Quality Management (Quality control) ■Sweet Q (An application for dynamic management that allows real-time understanding of various statistical information from the Sweet Series and implements necessary measures) ■Sweet Grp (Groupware) *For more details, please download the PDF or feel free to contact us. https://www.pw-s.com/contact/
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Applications/Examples of results
Use Cases CASE 1 By simply using Sweet, you can understand everything needed for contact center operations. CASE 2 Since it is not a fixed seating arrangement, we had to consider the seating chart for the next day every day. Now, we leave everything to Sweet. CASE 3 Just by monitoring employee activity and making that information open, the response rate improved. CASE 4 We can no longer go back to managing with Excel as we did before. CASE 5 With just a few clicks, you can create a fair and efficient schedule (work plan).
Company information
Our company consists of the System Development Division, Network Solutions Division, and System Management Division, and we are expanding our business. We specialize in development for core business operations tailored to our customers' needs. Since 2004, we have been developing our own resource management software for contact centers, the "Sweet Series." With a deep understanding of Japan's complex employment situation, we offer user-friendly and feature-rich solutions. Our extensive track record of implementation in large domestic contact centers, along with stable operation, is one of our strengths that has received positive feedback. Please feel free to contact us if you have any inquiries.
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