Manhattan Active Solutions

■Introduced Systems Replenishment System, Demand Forecasting System ■Challenges The rapidly growing business of Floor & Decor previously relied on a replenishment system, but it was unable to make accurate order and demand forecasts because it could only view information at the DC level when predicting DCs. Floor & Decor is a major specialty retailer dealing in hard surface flooring, offering a wide range of in-stock tiles, wood, related tools, and materials for flooring installation. Headquartered in Atlanta, Georgia, the company was founded in 2000 and has been recognized as one of Fortune's 100 Fastest Growing Companies. Homeowners and professional contractors can access superstore selections at warehouse prices, providing showroom-quality products across multiple channels, including retail, e-commerce, and B2B. *For more details, please refer to the PDF document or feel free to contact us.*

While every element of the purchasing process is important, it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*

■Implemented System Manhattan SCALE, Operational Supply Chain Intelligence ■Challenges Previously, Elon used its own developed Warehouse Management System (WMS), but the high degree of user freedom led to inefficient processes and decreased productivity. However, as the business was expanding across all sales channels, a solution was needed to further develop the business. Elon relied on its own solution, but it became unable to cope with the company's continuous growth and was plagued by inefficiencies. *For more details, please refer to the PDF document or feel free to contact us.*

■Introduced System Warehouse Management System "Manhattan SCALE" ■Challenges We were looking for a system that could manage warehouse operations worldwide with a single warehouse management system and highly automate and control complex processes. From refreshing walks in the forest to several days of trekking in the Scandinavian highlands, Fenix offers clothing and gear through its brands Fjällräven, Hanwag, Brunton, Primus, Tierra, and Royal Robbins. *For more details, please refer to the PDF document or feel free to contact us.