A research group for local construction companies and builders focused on implementing CS (Customer Satisfaction) and ES (Employee Satisfaction).
The "Housing Industry School" is a research group for construction companies and builders that focuses on customer satisfaction and emotional management rooted in the community. Participating companies share the fundamental philosophy that "only companies recognized and welcomed by customers and society can thrive," and they repeatedly practice benchmarking methods to achieve CS (Customer Satisfaction) → CD (Customer Delight) → CT (Customer Trust). We aim for the development of companies and the realization of employee satisfaction (ES) through the achievement of customer satisfaction (CS). Please feel free to contact us when needed. 【Flow of the Housing Industry School】 ■ Learn the basics of customer satisfaction management ■ Refine specialized knowledge and skills ■ Learn by engaging with cutting-edge case studies ■ Receive individual guidance and put it into practice *For more details, please refer to the PDF materials or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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【Examples of Benchmarking Targets (Excerpt)】 ■ Companies that are a hot topic in the industry ・Established a customer best system ■ Companies that achieved remarkable profit margins ・Established a gross profit margin of over 30% ■ Companies that leveraged design capabilities to secure orders ・Secured orders without any salespeople through design capabilities ■ Companies that improved operations through system development ・Improved business flow and content, leading to rapid growth *For more details, please refer to the PDF document or feel free to contact us.
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At Nichiryo Planning Co., Ltd., we solve various challenges faced by construction companies and builders with abundant know-how and resources based on a customer satisfaction (CS) oriented business philosophy. We offer three support contents tailored to various issues related to management, sales, design, and construction for construction companies, which can be utilized according to the situation. 1. Support through the Housing Industry School This is a housing business study group for local construction companies and builders that prioritize customer satisfaction (CS). Construction companies and builders focused on local communities across the country become members, gather, deepen their learning, and apply it to their own practices. The latest business information is available at the Housing Industry School. 2. Support through training and courses We offer various individual training sessions and courses aimed at managers and practical staff. 3. Support through consulting Consultants are available in each department to assist with problem-solving. We also accept inquiries related to business. Please feel free to consult us about any concerns or challenges you may have (free of charge). Additionally, we welcome questions and requests for materials.