[Customer Compass Implementation Case] Construction Industry

Make invisible services visible to customers! Highlight the clarity of construction prices and the enhancement of after-sales service!

A certain electrical construction company has streamlined most of its operations, including customer management, negotiations, construction management, estimates, and invoicing, using Salesforce. While the efficiency of operations has significantly improved and core business management seemed sufficient, there were challenges such as the inability to communicate the company's achievements to customers and the desire to reduce the man-hours required to determine regular inspection routes. Therefore, we introduced our "Customer Compass." After implementation, we were able to present construction performance amounts based on similar achievements to customer homes by displaying them on aerial maps and street maps. [Challenges] ■ The company's achievements are not communicated to customers. ■ We want to present prices clearly based on past achievements. ■ We want to reduce the man-hours required to determine regular inspection routes. *For more details, please refer to the PDF document or feel free to contact us.

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