[CRM/BPO Implementation Case] Introduction of the Vaccine Administration System Assurance Business Model

Visualizing the status of each resident from reservation acceptance to the second vaccination! Achieved stable operation.

At health centers across the country responsible for vaccinating the public, the workload has increased due to the COVID-19 pandemic, leading to an urgent need for human resources and the establishment of operational structures by the responsible departments. It is anticipated that appointment bookings and inquiries will concentrate shortly after the start of vaccine distribution, making efficient responses from the reservation center and collaboration with medical institutions key challenges. In response, our company printed barcode information on the pre-vaccination questionnaires sent to residents, allowing for centralized management of appointment and consultation information through a management system. We visualized the status of each resident from appointment booking to the second vaccination. We developed a call center business plan with an eye on peak operational periods, leveraging our experience in similar operations to establish a stable operational framework from the start of the business. 【Business Overview】 ■ Business Content: Vaccine appointment booking and call center ■ Business Location: Our operation center ■ Operating Hours: e.g., Weekdays 8:30 AM - 5:00 PM ■ Business Scale: Estimated 20 to 50 seats ■ Operational Structure: 3 Managers, 4 Supervisors, 9 Team Leaders, 100 Operators on duty *For more details, please refer to the PDF document or feel free to contact us.

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