[Model Case] CRM Implementation - Real Estate Management Company: Various Faults and Repair Requests
Strong support during nighttime and late-night hours! Quick response to issues can enhance customer satisfaction.
Our company offers a "CRM (Call Center)" service. We address challenges faced by customers such as "24/7 phone support is essential, but due to low call volume, we cannot afford to hire additional staff" and "employees are on duty at night for emergency trouble response, which incurs costs and increases workload." With our 24/7 resident support, we can provide solid assistance during nighttime and late-night hours, and our prompt response to issues can enhance customer satisfaction. Additionally, with two pricing structures—pay-per-use or flat-rate—we can operate without incurring unnecessary costs, even for small-scale operations. [Services Offered] ■ Water issues (leaks, toilet clogs, etc.) ■ Key issues (loss, lockouts, etc.) ■ Electrical issues (short circuits, lighting fixture failures, etc.) ■ Gas issues (gas leaks, no hot water, etc.) ■ Glass breakage *For more details, please refer to the PDF document or feel free to contact us.
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【Challenges Faced by the Customer】 ■ Due to the small management team, there were instances when they could not answer the phone during customer service or when inquiries from residents overlapped, leading to a high number of complaints. ■ Although 24/7 phone support is essential, the low call volume does not justify the hiring costs for additional staff. ■ Employees are on duty at night on a rotating basis to handle emergency issues, resulting in increased costs and workload. *For more details, please refer to the PDF document or feel free to contact us.
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Applications/Examples of results
【Examples of Applicable Industries】 ■ Real estate management companies ■ Tenant support companies ■ Rental management companies, etc. *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through our back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.