Contributed to the standardization of operations and the reduction of unpaid overtime! Even those unfamiliar with the system were able to operate it intuitively!
We would like to introduce a case where the introduction of "SML Blue Cloud" led to an understanding of the actual working conditions of telecommuting. In telecommuting, the working style differs from that of coming into the office, and there arose a need to grasp the labor conditions and business status of employees in an environment where their working presence cannot be confirmed. Therefore, we decided to implement a tool. We were attracted to the fact that it allows for "easy content verification," "intuitive operation even for department heads who are not familiar with the system," and "does not burden employees," in addition to being able to accurately grasp working hours based on mouse and keyboard usage. 【Overview】 ■ Implementation location: Manufacturing industry (management) ■ Implemented product: SML Blue Cloud ■ Selection points: - Easy content verification - Intuitive operation even for those unfamiliar - No burden on employees *For more details, please refer to the PDF document or feel free to contact us.
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【Implementation Effects】 ■ When a disparity in workload among specific employees was identified, instructions were given for other team members with capacity to provide support, allowing for a review of responsibilities within the team. ■ Communication improved based on objective data, leading to a relationship where subordinates find it easier to report. ■ Since employees with high workloads often delay customer responses, sharing the workload within the team has resolved delays in customer interactions, resulting in improved customer satisfaction. ■ The frequency of communication from management to employees has increased, enabling timely communication, which seems to have changed employees' awareness of overtime. ■ Management can now grasp the work situation of employees working remotely, allowing for the promotion of telework with confidence. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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At Canon Electronics' LM Division, we collect operation logs from computers and support business improvement and labor management during telework by utilizing these logs. The "SML Blue Cloud" service we are introducing analyzes computer operation logs and visualizes employees' working conditions and activities. It records necessary information as computer operation logs, such as the usage of files and applications, and the operation of the mouse and keyboard, to understand business activities. Additionally, we offer the RPA suitability business diagnosis service "SML Brown" for customers struggling with RPA implementation. By recording and analyzing computer operation logs, we help detect patterns in the daily tasks performed by users and support the identification of routine tasks that RPA excels at.