Developed by experienced contact center professionals with a focus on usability. Widely adopted by companies of various sizes.
"MIETA" is a cloud contact center analysis management service that features screens and reporting functions that allow operators and supervisors, who are the primary users, to instantly check the desired metrics. It can automatically generate report creation and output formats. Additionally, by automating the aggregation and analysis of traffic data for report creation, it secures resources for business improvement. This significantly reduces operational burdens and enables the allocation of time necessary for operational improvements and talent development. 【Features】 ■ Instantly grasp the discrepancies between KPI metrics and actual operational status. ■ Generate reports that cover necessary KPI metrics, eliminating the need for secondary processing. ■ Identify agents in need of assistance and provide immediate follow-up. ■ Analyze and visualize inquiry content, leading to the next improvement actions. ■ Standard reports and analyses for managers and center heads are also included. *For more details, please refer to the PDF document or feel free to contact us.
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【Other Features】 - Designed by contact center professionals with a focus on usability - Capable of visualizing and analyzing the contact center on a "single screen" - Widely adopted by companies of various sizes, regardless of scale *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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ARI is a DX company leading social transformation as a business transformation designer through cloud technology and the utilization of data and AI. As a "BX designer" (business transformation designer), we provide services aimed at solving customer challenges, including digital shifts for DX, cloud shifts, and support for the utilization of data and AI, to realize our customers' creative business goals. To achieve BX, we are developing our business around two service brands: "Cloud Comprehensive Utilization Support Service cnaris," which provides support from the introduction and optimization of cloud services to construction and operation, and "Data and AI Utilization Support Service dataris," which offers services from theme formulation driven by data to data collection, visualization, analysis, and AI implementation.