ARアドバンストテクノロジ Product Lineup

"MIETA" is a cloud contact center analysis management service that features screens and reporting functions that allow operators and supervisors, who are the primary users, to instantly check the desired metrics. It can automatically generate report creation and output formats. Additionally, by automating the aggregation and analysis of traffic data for report creation, it secures resources for business improvement. This significantly reduces operational burdens and enables the allocation of time necessary for operational improvements and talent development. 【Features】 ■ Instantly grasp the discrepancies between KPI metrics and actual operational status. ■ Generate reports that cover necessary KPI metrics, eliminating the need for secondary processing. ■ Identify agents in need of assistance and provide immediate follow-up. ■ Analyze and visualize inquiry content, leading to the next improvement actions. ■ Standard reports and analyses for managers and center heads are also included. *For more details, please refer to the PDF document or feel free to contact us.

• Other operation management software

"ZiDOMA data" is a file server analysis and migration solution that allows for the quick identification of cold data on file servers through intuitive operations. By visualizing and analyzing the exponentially increasing file server data with this product, the efficiency of daily data management is dramatically improved. Additionally, the migration feature enables control over data capacity. Furthermore, there are no charges based on the number of servers or data capacity, allowing for low-cost and easy operational management. 【Features】 ■ Intuitive and easy analysis ■ No capacity-based charges ■ Unlimited storage and file counts ■ Diverse analyses enable proper management by understanding the data that is truly necessary ■ Quickly identify cold data on file servers through intuitive operations *For more details, please refer to the PDF document or feel free to contact us.

• others

Our company offers the AI chatbot "LOOGUE FAQ," which achieves 15 minutes of maintenance per week through instantaneous PDCA. With three unique features utilizing proprietary technology to specialize in employee inquiries, we aim to reduce the workload of employee inquiries and strongly support work style reform. 【Three Features of "LOOGUE FAQ" Specialized for Employee Inquiries】 ■ A uniquely developed AI engine for employee inquiries, "LLDS (Log Learning Dictionary System)" ■ An "Intelligent Categorizer" that can display related answers in a list format for inquiries ■ A "Standard FAQ Template" created based on common employee inquiry topics *For more details, please download the PDF or feel free to contact us.

• Integrated operation management
• Email/Fax transmission
• Other information systems