Manufacturer support has ended... but I still want to use it! Make your servers and hardware more sustainable with third-party support (EOSL support)! Nationwide service from our own base.
"Interim maintenance" is a service that provides maintenance on behalf of the manufacturer. It is commonly referred to as third-party maintenance or EOSL maintenance, and it covers servers, storage, and network equipment. It is said that about 75% of large companies in Europe and the United States are already utilizing this service because it allows for sustainable use of IT resources. Maintenance parts are procured from the reuse market, inspected and aged in-house, and then managed at each location. Our company is a member of the International Association of Computer Service Dealers "ASCDI" and sources materials from reliable partners both domestically and internationally. 【The biggest benefit of using "interim maintenance"】 ■ It can handle equipment from different manufacturers all at once, consolidating the maintenance contact point. ■ Contracts can be made for periods tailored to your needs. It can also be utilized to align replacement timing. *For more details, please refer to the catalog available for download in PDF format.
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basic information
<1> On-site maintenance that does not keep customers waiting - 24 hours a day, 365 days a year - Incident reporting (phone/email) - Maintenance support with a target response time of 5 hours (area-limited service) <2> Proper Customer Engineers (CE) provide consistent technical standards at all times - Responding to customers through our in-house call/contact center - Direct communication with knowledgeable and experienced Proper CEs - Consistent technical standards because they are Proper CEs <3> Support for major domestic and international manufacturers/models - Application of MPSP (Multi-Platform Maintenance Service Program) - Multi-vendor support is possible - Consolidation of maintenance contact points to facilitate IT asset management <4> Stocking repair parts for maintenance for each customer - Procured from domestic and international secondary markets, inspected and aged in-house - Stored at the nearest maintenance base as dedicated parts for customers with regular aging - For multi-year contracts, maintenance parts are procured in a one-shot purchase *For more details, please download the PDF or feel free to contact us.
Price information
The amount varies depending on the manufacturer, model, maintenance period, and number of units. We will provide a quote each time, so please feel free to contact us.
Delivery Time
※It will vary depending on the details of your request, just like the price. Please feel free to contact us.
Applications/Examples of results
We have over 600 companies and more than 57,000 contracts, and we are highly regarded by many customers, including corporations, municipalities, and medical institutions. <Frequently Asked Questions about "Connection Maintenance"> <1> Is it cheaper than manufacturer maintenance? While the maintenance costs themselves may actually be higher, it significantly contributes to cost-cutting in terms of reducing replacement costs. By utilizing hardware that is still usable, you can allocate valuable resources towards proactive investments. <2> Is it okay if it's used equipment? We place the highest priority on maintaining quality for the materials used in maintenance. 1. Inspection and testing, 2. Power-on testing, 3. Testing with manufacturer tools, 4. Regular inspections, 5. Pre-deployment inspections. By conducting these tests, we can keep issues related to materials at a very low level. We also offer spot maintenance (per-call maintenance) to meet the needs of customers who wish to repair only the specific faulty parts. Please feel free to consult with us.
Detailed information
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We will support our customers' maintenance systems to operate equipment that has reached EOSL in 5 years for an additional 10 years.
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On-site maintenance for "connective maintenance" involves sending the logs of the malfunctioning equipment, after which a proper CE analyzes them to assess the necessity of on-site maintenance. Following the contracted service plan, the visit date and time are adjusted, on-site maintenance is dispatched from each location, the malfunctioning equipment is replaced, and normal operation is confirmed. Finally, the replenishment of the maintenance materials used is the basic flow of the process.
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We store dedicated maintenance parts at the nearest base to your installation location.
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Company information
With a limited IT investment budget, why not save on 'defensive' investments in core systems using 'transitional maintenance' and effectively utilize it for 'offensive' investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we thought we should provide a service that makes customers feel good about keeping their systems running—specifically, a maintenance service that allows servers reaching their fifth year to operate for ten years. Thus, we made 'transitional maintenance' our core service, aiming to become a leading company in third-party maintenance in Japan, and we have provided 'transitional maintenance' with over 72,000 contracts to date. We can support not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.
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