Third-Party Maintenance Case: Ishikawa Prefecture - Eliminating Concerns About Continuing Maintenance-Free Operations!
Trading company customer case: Uncertainty about the transition to the next system... alleviating such concerns.
The target equipment is the Hitachi rack servers HA8000/RS220AN1 and RS110AM1, which were released in 2014. The maintenance has already expired, and the transition to the next system is still undecided, so we have to continue operating without maintenance until then. In the case of "interim maintenance" (third-party maintenance), we procure the same equipment that the customer is using from domestic and international partner companies and stock it as dedicated maintenance parts at the nearest base. (In this case, it is managed at the Hokuriku Technical Center.) ■ Issues - Although we had prepared alternative servers in-house, they were different in specifications and models, which caused concerns. ■ Results - Since the entire set of equipment is stored, we can quickly power it on in the event of a failure, inspect the maintenance parts, and rush to the site.
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With a limited IT investment budget, why not save on 'defensive' investments in core systems using 'transitional maintenance' and effectively utilize it for 'offensive' investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we thought we should provide a service that makes customers feel good about keeping their systems running—specifically, a maintenance service that allows servers reaching their fifth year to operate for ten years. Thus, we made 'transitional maintenance' our core service, aiming to become a leading company in third-party maintenance in Japan, and we have provided 'transitional maintenance' with over 72,000 contracts to date. We can support not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.