[BPUSS Case Study] How to Prevent the Formalization of QA?

[Currently distributing case materials for download] There are no usable answers in the QA list! Introducing a case where the entire team can update the QA.

We would like to introduce a case study on problem-solving using the internal inquiry efficiency system 'BPUSS' at Duepion. If the QA is not updated, it becomes difficult to find usable QAs, and ultimately, tasks are carried out without using the QA list, leading to mistakes and a concentration of inquiries to the leader. To address this, we enable staff to register and publish the questions they ask the leader as "My QA" in our product, allowing the entire team to update the QA collectively. [Case Overview] ■ Issue - If updates are not made, tasks are carried out without using the QA list, resulting in mistakes and a concentration of inquiries to the leader. ■ Solution - By registering and publishing the questions asked as "My QA" in our product, the entire team can update the QA collectively. ★ You can view the adoption case materials for our service from the "PDF Download" link below.

SFA/Sales Support System