Supports various industries and businesses, available only on nights and weekends! Flexible customization according to your budget and requests.
Are you having trouble with telephone support operations? Call centers play a crucial role in connecting with customers and influencing brand image, making them an important department for companies. However, there are many challenges in operating them in-house. <Handling calls outside of business hours> You want to expand business opportunities by accepting calls at night and on holidays, but you cannot secure the personnel and budget needed to establish a system in-house. <Inability to focus on core business> There are many inquiries from customers, and sales staff are working overtime to respond, making it difficult to concentrate on core business activities. <Variability in response quality> You either operate the call center directly or outsource it, but responses are inconsistent and there is a disparity in the level of answers and response times. <Labor shortage> You are hiring and training operators in-house, but they do not stay long, and you are constantly struggling with a shortage of staff. <Improving operational efficiency> Time is consumed by customer interactions and follow-up, placing a heavy burden on operators, making it difficult to shorten response times and improve efficiency. <Increasing costs> As the number of inquiries increases, overtime pay accumulates. <Business continuity> You want to continue telephone reception operations even when employees cannot come to work due to infectious diseases or natural disasters.
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basic information
JB Service's call center reception outsourcing service is based on the knowledge and expertise cultivated in the IT field, providing support for various inquiries regarding the products and services sold by your company, handling incident reports, and offering customer support. Unlike typical outsourcing companies, our goal is not only to solve issues such as alleviating labor shortages and reducing costs through telephone reception outsourcing but also to share your company's management strategies and business objectives, aiming for continuous business improvement, quality enhancement, the creation of added value in services, and the achievement of increased revenue. <Incident Response Desk> Reception of IT equipment and business equipment failures, arrangement of repairs and maintenance, intermediary services to your contracted vendors, escalation (We can also provide services such as on-site repairs, inspections, spare equipment storage, and shipping in collaboration with nationwide service bases.) <Technical Support> Outsourcing technical inquiries regarding the usage and operation of your company's products and services, including software and hardware, as well as troubleshooting. <Customer Support> We will establish business flows, response manuals, and FAQs tailored to your company's operations and business model, and handle help desk operations.
Price information
It varies depending on the number of incoming calls, so please feel free to contact us.
Delivery Time
P4
Applications/Examples of results
■ Store Maintenance Industry Nighttime (outside business hours) incident reception service ⇒ Automatic transfer of nighttime calls to JB Service's call center Established a system capable of immediate response to emergency troubles 24/7 Achieved improved customer satisfaction through faster and more efficient maintenance arrangements ■ Office Equipment Manufacturer Handling overflow calls during peak times ⇒ Automatic transfer of peak time calls to JB Service's call center for initial response, increasing the call answering rate from 50% to over 95%, resolving customer dissatisfaction ■ Digital Signage Manufacturing and Sales 24/7 incident reception and initial response ⇒ Technical support for Q&A regarding operations and incident troubleshooting conducted by JB Service, escalating only high-level incidents to customers. Sales and development departments are freed from phone support, improving operational efficiency, and customer feedback is accumulated for new product development. For other examples, please refer to the following.
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Company information
JB Service is a company that provides support and solutions for corporate information security measures and optimal IT operations. Leveraging over 50 years of extensive knowledge and experience in IT services, we strongly support the businesses of various equipment manufacturers and trading companies. Our operations center, staffed by around 100 engineers, operates 24/7, and collaborates with more than 40 service locations nationwide to handle call reception from our clients' business partners and perform on-site maintenance and inspections of equipment. In addition to obtaining the Privacy Mark, we implement a global standard quality management system and stringent security measures. You can confidently entrust us with your after-service related tasks.