[BPRescue Case] Slow information transfer to the next person in charge.

Introducing a case study from the real estate industry at a call center! By integrating systems, we reduced work hours!

In the real estate call center, we used to make calls to customers who inquired through the website to gather information about their situation and relay that information to the sales representatives. However, the communication with the sales team was slow, leading to frequent complaints from them. To address this, we implemented 'BPRescue'. From the business process flow diagram (BPMN), we discovered that the lack of system integration was causing duplicate work and inconsistencies in the workload among staff. By establishing the necessary system integrations and clearly defining roles, we achieved improved communication speed. You can find more details about the case in the provided materials, so please feel free to download and review them. [Case Overview] ■Industry: Real Estate ■Job Type: Call Center ■Business Activities - Make calls to customers who inquired through the website to gather information about their situation and relay that information to the sales representatives. *For more details, please refer to the PDF document or feel free to contact us.

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