Real estate industry case at the support desk! Standardized memo format and stabilized hearing items!
Real estate companies have consultation services related to housing, but there has been variability in the quality of responses among staff, which has been a challenge. To address this, we implemented 'BPRescue.' We standardized the memo format to stabilize the hearing items and outsourced the initial reception to a company with extensive call center experience to enhance quality. You can find more details about the case in the materials, so please download and take a look. [Case Overview] ■ Industry: Real Estate ■ Job Type: Support Desk ■ Business Content: Consultation service for housing-related disputes *For more details, please refer to the PDF materials or feel free to contact us.
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【Summary of Other Cases】 ■Issue - There is variability in response quality among staff members. ■Countermeasures Results - Standardized memo format (FMT) and stabilized hearing items. - Outsourced first reception to a company with extensive call center experience to improve quality. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.