Introducing examples from the back office of the financial industry! Achieving zero mistakes while ensuring productivity!
Financial companies must complete the processing of card application requests within three days of receipt, and any mistakes can lead to legal issues, creating a challenge to achieve zero errors. To address this, we implemented the consulting service "BPRescue." We transitioned from line operations to cell operations and updated checklists, applying agile improvements to ensure productivity while achieving zero errors. You can find more details in the materials, so please download and take a look. [Case Overview] ■ Industry: Finance ■ Job Type: Back Office ■ Business Content: Processing of card application requests *For more details, please refer to the PDF materials or feel free to contact us.
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【Summary of Other Cases】 ■Issue Details - We want to eliminate mistakes because they can lead to legal problems. - However, we must complete processing within three days of receipt. ■Countermeasure Results - We changed from line operations to cell operations, updated check sheets, and implemented agile improvements to achieve zero mistakes while ensuring productivity. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.
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