[Examples of Problem Solving within the Service Department] Function for Sharing Service Response Information
It is also possible to check order information and production information! We will strengthen after-sales maintenance to improve customer satisfaction.
We would like to introduce an example of problem-solving within the service department regarding the issue of "not being able to find if similar responses have been made for other customers." In "BIZXIM Product Number," it is possible to register service response statuses and search for that information using various search criteria. This aims to expedite responses by identifying similar cases. Additionally, by collecting and analyzing service and complaint information for each machine, we propose a system to improve customer satisfaction and prevent customer churn. 【Overview】 ■ Issue - Unable to find if similar responses have been made for other customers ■ Solution - Service response statuses can be registered - Service content can be searched through service information inquiries *For more details, please refer to the PDF document or feel free to contact us.
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【Service Support Information Sharing Function】 - By centrally managing customer touchpoints (complaints, repairs, parts orders, etc.) after product shipment, we reduce the time and burden associated with information search and reference. - By collecting and analyzing service and complaint information for each machine, we aim to improve customer satisfaction. - We propose a system to prevent customer attrition. - It is possible to manage the history of complaints, repairs, parts orders, and regular maintenance after product shipment by assigning serial numbers. - We can standardize rapid responses during inquiries and regular inspections for customers. - In cases where new personnel join sales or other departments, they can refer to past response histories for guidance. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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We accurately understand the challenges faced by diverse companies in manufacturing, distribution, and service industries, and provide a variety of systems to address these issues. Focusing on the development of core systems (such as production management, sales management, and financial management), we offer a wide range of practical solutions, including peripheral systems (such as web systems, workflow systems, procurement systems, and analysis systems). 【Solutions Offered in the Corporate Sector】 - Production management system for custom order businesses - Production management system for the chemical manufacturing industry - IT planning formulation services - Other production management systems - Financial management systems - Sales management systems - Workflow systems - Web system construction solutions - FAX solutions, among others.