Third-party maintenance case: Fukuoka Prefecture - Server maintenance with staggered implementation dates.
We received feedback that our response to hard disk failures is on par with manufacturer support!
Regarding the NEC Express5800 series, which has been on sale since 1994, we received an inquiry about whether we could provide maintenance for a dozen or so units with different update timings. The customer evaluated our maintenance track record, the expertise of our engineers, the estimated price, and our maintenance locations, and decided to contract our "interim maintenance" (third-party maintenance). However, before reaching the contract, there were various concerns and disadvantages regarding the reliability of recovery work in case of failures. We carefully explained each of these issues to clarify them, leading to a contract that provided the customer with peace of mind and satisfaction. We received feedback that our response to hard disk failures was comparable to that of the manufacturer’s maintenance, and in line with the extension of a large-scale system update, the "interim maintenance" (third-party maintenance) contract was also extended for one year. [Case Summary] ■ Industry: Hospital ■ Location of the maintained equipment: Fukuoka Prefecture ■ Model name: Express5800 series *For more details, please refer to the PDF document or feel free to contact us.
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We can respond to such specific requests. - We want to align the life cycles because the server installation times are different. - We want to extend the life of a system where only hardware maintenance has ended. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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With a limited IT investment budget, why not save on 'defensive' investments in core systems using 'transitional maintenance' and effectively utilize it for 'offensive' investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we thought we should provide a service that makes customers feel good about keeping their systems running—specifically, a maintenance service that allows servers reaching their fifth year to operate for ten years. Thus, we made 'transitional maintenance' our core service, aiming to become a leading company in third-party maintenance in Japan, and we have provided 'transitional maintenance' with over 72,000 contracts to date. We can support not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.