Guaranteed 100% operation! Introducing the differences in SLA between the Business plan and the Enterprise plan!
In accordance with the "Quality Assurance of Sales" stipulated in the revised Civil Code on Obligations scheduled to take effect on April 1, 2020, we clarify the SLA of Cloudflare's services. The Free and Pro plans do not have an SLA, while the Business and Enterprise plans do have an SLA. The Business plan is a self-service plan, so support is available via email, chat, or the Cloudflare community forum. Additionally, the Business plan includes a guarantee regarding availability, but there is no guarantee regarding performance. The Enterprise plan assigns a dedicated customer support manager and SE from Cloudflare. The significant difference is that it includes a performance guarantee, ensuring that delivery will always be faster than from the origin. Furthermore, during high load times, the Business plan may deliver from overseas data centers, whereas the Enterprise plan will scale out using domestic servers. *For more details, please refer to the related link page or feel free to contact us.
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【Differences in SLA between Business Plan and Enterprise Plan (Partial)】 <Business Plan> ■100% uptime 24/7: Yes i 1.1 ■Security maintenance: No ii 6 ■Performance guarantee: No ■Email support: Yes, within 2 hours (not specified in the terms) <Enterprise Plan> ■100% uptime 24/7: Yes II 1.2 ■Security maintenance: Yes I 6.2 ■Performance guarantee: Yes II 1.1 ■Email support: Yes III 2.2 (online support according to the terms) *For more details, please refer to the related link page or feel free to contact us.
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We have established and operate measurement and monitoring centers in five cities across the country (Sapporo, Niigata, Tokyo, Osaka, and Fukuoka). The measurement and monitoring systems in operation there are also used by major IT companies such as Google and Microsoft, as well as e-commerce sites and mobile companies like Verizon. We monitor the communication status of your web systems from various locations 24/7, analyze the data, optimize it, and support high-speed and stable web operations. We can detect communication failures and server issues, which have been occurring frequently lately, through measurements from across the country and immediately raise alerts. Additionally, we provide a web performance tuning service that ensures the display speed of websites, web applications, and mobile applications is completed within one second nationwide, achieving a 98% yield. Based on statistical quality control, we conduct data collection and analysis, and guarantee the achievement of displaying within one second through genuine performance tuning that addresses issues from the source code. Please feel free to contact us if you have any requests.