A very important factor in enhancing customer satisfaction! Introducing key points on basic knowledge and improving operational efficiency.
Fulfillment refers to the series of operations from order receipt to customer service in e-commerce sites and mail order sales. In transactions involving e-commerce sites and mail order, various operations such as "order receipt," "payment," "product delivery," and "customer confirmation of products and handling of complaints" occur individually. Compared to in-store transactions where the exchange of goods and payment completes the deal, it can be said that the time and effort involved in a single transaction is significantly greater. This article will explain the elements included in fulfillment and points for improving operational efficiency. Please use it as a reference to identify waste in operations and increase productivity. *For detailed content of the article, you can view it through the related links. *For more information, please refer to the PDF materials or feel free to contact us.
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basic information
【Content】 ■ Fulfillment refers to all backend operations related to order processing, shipping, and call centers in e-commerce. ■ The flow and details of fulfillment operations. ■ Benefits of implementing fulfillment services. ■ Key points when outsourcing fulfillment. ■ Aim for the efficiency of fulfillment. * For detailed content of the article, please refer to the related links. * For more information, please check the PDF materials or feel free to contact us.
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*You can view the detailed content of the article through the related link. *For more information, please refer to the PDF document or feel free to contact us.
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In May 1990, we became independent from Plus Corporation, a manufacturer of stationery and office furniture, with the goal of establishing a transportation system that responds to logistics transformation. Currently, as a member of the Plus Group, we are not limited to logistics services; we are implementing various value-added services to ensure customer satisfaction. Positioned at the forefront of our customers as a "logistics partner," we aim to provide high-quality services with the motto of "No. 1 in Favorability." Additionally, through technical responses such as interior construction and furniture installation, which are not typically offered by general logistics companies, we are building optimal logistics systems. Furthermore, by integrating recycling businesses, we strive to be an "environmentally friendly logistics company" and propose "social optimization" for our customers. We provide total solutions for business from a logistics perspective.