[Technical Column] Maintenance Services by a Former Engineer from a Manufacturer's Maintenance Company
Many engineers from former manufacturer-affiliated maintenance companies are on staff, providing reliable support from knowledgeable and experienced technicians.
Brave Computer supports a multi-vendor (multi-platform) approach, handling not only Windows servers but also Linux, UNIX, various core system servers, storage, and network devices. To accommodate multiple vendors and platform products, we thoroughly educate our in-house customer engineers who provide local support. As the number of devices reaching EOSL (End of Service Life) increases daily, active information sharing and study sessions are held within the technical department. Examples of themes include: - How to use tools specific to each manufacturer - Precautions and technical information for each device - Reporting of verification results with actual devices - Technical training and curriculum development for new employees Through this daily training, we have established a system that allows for safe responses to irregular troubles that may occur during maintenance. We will continue to provide maintenance services of the same quality at all locations. *For more details, please refer to the PDF document or feel free to contact us.
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With a limited IT investment budget, why not save on 'defensive' investments in core systems using 'transitional maintenance' and effectively utilize it for 'offensive' investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we thought we should provide a service that makes customers feel good about keeping their systems running—specifically, a maintenance service that allows servers reaching their fifth year to operate for ten years. Thus, we made 'transitional maintenance' our core service, aiming to become a leading company in third-party maintenance in Japan, and we have provided 'transitional maintenance' with over 72,000 contracts to date. We can support not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.