Understand the essence of IT service management! Learn practical methods for incident and problem management.
"Training through Workshops! IT Service Management" is a training program aimed at engineers who have an understanding of the basics of IT service management. It offers practical learning about IT services and IT service management. Using virtual case studies based on questions from the Information Technology Engineers Examination (IT Service Manager), the program aims to deepen understanding of the processes necessary for IT services to continuously provide value to customers. [Objectives] ■ Understand the essence of IT service management ■ Learn specific practical methods for incident management and problem management ■ Be able to incorporate continuous improvement into business operations *For more details, please refer to the PDF document or feel free to contact us.
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【Training Content】 0. Exercise Explanation 1. Incident Management 2. Operation Management 3. Comprehensive Issues *For more details, please refer to the PDF materials or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company is a training organization that specializes in the development of technical personnel. We primarily offer programs aimed at IT professionals, focusing on interpersonal skills development and business skills education. Our areas of expertise include problem-solving skills, management and leadership, project management, and service management. Additionally, we conduct new employee training, sell training materials for new employees, and develop internal instructors for new employee training. Please feel free to contact us if you have any inquiries.
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