Introducing a case study on how we streamlined user inquiry responses to improve satisfaction.
We would like to introduce a case study where our 'Hexabase' was implemented at a manufacturer and seller of industrial transportation equipment. The company faced challenges such as an inefficient inquiry system for existing customers and limited and fixed revenue opportunities in product sales and maintenance services. By utilizing our product for rapid development, they achieved Phase 1 of the system for 1 million yen per month over 4 months. Subsequently, a Phase 2 project is underway, which includes the implementation of chat functionality and the replacement of the core system. [Case Overview (Partial)] ■Challenges - High workload for sales and maintenance personnel - Potential decline in sales due to decreased customer satisfaction - Limited and fixed revenue opportunities in product sales and maintenance services *For more details, please refer to the related links or feel free to contact us.
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【Other Case Summary】 ■Results: Phase 1 system realized at 1 million yen per month for 4 months - Complete renewal of the website / Optimization of the inquiry form - Integration of the inquiry management system - Inquiry mobile app using QR codes *For more details, please refer to the related links or feel free to contact us.
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For more details, please refer to the related links or feel free to contact us.
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Our company provides self-developed cloud services for BtoB to support the evolution of corporate activities through digital technology. We listen to our customers' voices, think for ourselves to ensure our products and services are accepted by more people, confront challenges, and refine our products to a higher level. Please feel free to consult us if you have any requests.