Immediately respond to PC and network issues! Coordinate the "Contact Center," "Kitting Center," and "Service Center" for support.
The "Integrated Maintenance Service" that responds to PC and network issues provides a service that can manage the IT lifecycle through collaboration between the "Contact Center," "Kitting Center," and "Service Center" departments. This is a customizable service that allows for the creation of a support plan tailored specifically for each customer. It accommodates a variety of products regardless of model or manufacturer. Additionally, it allows for the setting of efficient service hours based on combinations of days, times, and periods. **Features** **<Call Center Support>** - Responsible for receiving inquiries and requests from customers. - Conducts monitoring of the IT environment, problem isolation, various arrangements, and information management. **<Kitting Support>** - Prepares devices for shipment by installing software and making various settings. - Arranges repairs for malfunctioning devices. **<Service Center Support>** - Provides on-site support by visiting customer locations (where devices are installed) to offer installation assistance and maintenance services, among other services. - Ensures quick recovery and deployment operations without burdening the customer.
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basic information
The maintenance integration service provides support for various challenges in the operation of your IT environment. We support the operation of your information infrastructure 24/7, helping to effectively utilize management resources and reduce TCO. We offer a range of management services that reduce your workload related to operation, maintenance, and management, including monitoring services, operational support services, and disaster recovery services, all provided in a centralized manner.
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Our work connects people to people, people to life, businesses to people, and people to businesses. We contribute to society through the development of advanced information and communication infrastructure. That is the mission of Dentsu Japan and our pride.