14% increase in contract rate through online training! A case study on enhancing the ability to 'notice' for long-term growth.
We would like to introduce a case study of our product "Reflector" implemented at Take and Give Needs Co., Ltd. By combining our cloud system product with Zoom, a special trainer, the planners being trained, and their supervisor, the manager, formed a team for two months to improve the customer service skills of the target planners. The results were confirmed through contract rates and surveys. The contract rate increased by 14% in the 2-3 months following completion compared to the contract rate during the six months prior to the training. The feedback received in the surveys has also been very positive. [Training Content] ■ Confirm the current issues and the achievement goals for two months later ■ Conduct role-playing sessions lasting 20-30 minutes with the target planners and managers at each venue ■ Record videos using our product and share them with the team ■ The special trainer analyzes the videos and provides feedback ■ Align on problem recognition and the desired state, and practice customer service *For more details, please refer to the PDF document or feel free to contact us.
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【Effect】 ■The contract rate during the 2-3 months of training is +7% compared to the contract rate in the six months prior to the training, and the contract rate in the 2-3 months after completion is +14%. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company is working on creating a system where diverse individuals can engage more deeply, leading to mutual growth. We offer "Reflector," a system that enables the exchange of videos and constructive feedback. Please feel free to contact us if you have any inquiries.