Emergency response is also available. Introduction of cases that handled rework of defective products in the market.
We would like to introduce a case study of problem-solving that Atom Electronics has addressed. The background of the order was that there were defects in electronic devices manufactured overseas, requiring rework on all units. However, they could not come to an agreement with the manufacturer, and with 5,000 units involved, they were in a difficult situation. Our company was able to establish a dedicated line in a short period and carry out the work. We created a workflow and procedure manual, implementing a consistent operation from acceptance to shipping. Additionally, we can manage serial numbers and parts as needed. As a result, we completed the work by the customer's desired deadline, and the defective products were also made ready for reshipment.
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basic information
Eastern Japan Repair Center: Koto City, Tokyo, Toyocho Western Japan Repair Center: Itami City, Hyogo Prefecture, Aramaki *Both eastern and western bases can accept deliveries by pallet. (The Eastern Japan Repair Center will receive at the Shinozaki base.) We can also arrange charter services. 【Features】 ■ An emergency line can be established within the work site. ■ Personnel adjustments will be made according to the number of workstations. ■ In addition to rework, necessary functional inspections will also be conducted. ■ Repairs can be done with hand soldering. ■ Parts can be taken from NG items, and we can also accommodate "Nikoichi" (combining two defective items into one functional item).
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Company information
Our company provides services centered around repair and maintenance support for electronic devices in collaboration with manufacturers, including inspection, refurbishment, and kitting. Leveraging our experience in repairing information communication devices (such as mobile phones and tablets) for LG Electronics, we possess the know-how to manage the entire process from reception to shipment, ensuring reliable and accurate repair responses through quality control developed in manufacturer repairs. Additionally, we conduct comprehensive management using our in-house system, providing feedback on defects to contribute to better product development (quality improvement). We also have experience in material management and ordering operations, allowing us to respond flexibly to customer requests for inspection, preprocessing, and reuse. We are committed to transforming over 15 years of accumulated experience in mobile phone repair into know-how that we can deliver to our customers every day.