[English Market Research Report] AI-Driven CX Platform
Product ID: 1457786 Publisher: IDC
"Free samples" are currently being offered! Please check the application method from the [PDF download] button, or apply directly from the related links.
This Market Perspective highlights the role of Customer Experience Platforms (CEPs) in driving the growth of B2B telecommunications companies. It discusses the strategic importance of AI and ML in improving operations and customer experience (CX), the challenges faced by CSPs in customer lifecycle management, and the potential of generative AI in advancing CX management within the telecommunications B2B sales workflow. It also includes vendor case studies and recommendations for technical marketing and sales leaders. Said Khairil Anwar Rahmat, Senior Research Manager at IDC's Asia/Pacific Telco Research, states, "Telcos need to innovate the entire customer journey and foster loyalty by providing personalized services and seamless experiences. By leveraging the power of AI/ML algorithms, telcos can predict customer needs, personalize services, and provide proactive support."
Inquire About This Product
basic information
Publication Date: March 29, 2024 Publisher: IDC Page Information: English 11 Pages Executive Snapshot New Market Developments and Trends Advice for Technology Suppliers References *The table of contents and pricing for this report are as of the time of publication. Please contact us for the latest information.
Price information
Price (excluding tax): PDF (Single User License) USD 7,500 *The same price as the research company (issuer) will be converted to yen based on the bank transfer rate on the purchase date (in US dollars: USD, British pounds: GBP, euros: EUR). Since the yen price fluctuates according to the rate, we can issue a quotation for internal processing upon request.
Price range
P5
Delivery Time
P1
Applications/Examples of results
Market research reports are informational documents systematically describing market size and trends, based on investigations and analyses of market and technological trends conducted by overseas research publishing companies. In addition to quantitative data such as market trend analysis and future forecasts, they also include details on the strategies of various companies and profiles of entering firms, which our customers utilize as part of their research on overseas markets and new technologies.
catalog（1）
Download All Catalogs
Company information
We are a company that provides overseas market information based on agency agreements with over 200 research firms, with bases in five countries around the world. We offer comprehensive information services, including proposals for research materials that accurately meet our clients' information needs and individual research. We support our clients' decision-making by providing optimal information in a timely manner, contributing to the revitalization of various industries and sectors from the phase of "information." *We were listed on the Tokyo Stock Exchange on December 24, 2020. (TSE Standard Market: 4171)