Can be handled on the shortest business day.
After troubleshooting by the Information Systems Department, if it is determined that the equipment has failed (excluding hard disk drive malfunctions), we will dispatch a technician from our service center to your location for repairs. <Features of On-Site Maintenance Service> ★ Flexible Response We will respond reliably and flexibly to conduct on-site failure recovery in collaboration with the Information Systems Department. ★ Reduced Workload By requesting repairs from the manufacturer and managing progress, we provide a reduction in workload for the Information Systems Department. ★ Warehouse Management Support We can manage the storage of customer assets as replacement equipment, and we can also store OA equipment held by the Information Systems Department.
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Service Details On-site Maintenance Service Flow <End User - Information Systems Department - Our Company - Manufacturer> ➀ Report the failure situation ★ End User → Information Systems Department ➁ Request on-site support ★ Information Systems Department → Our Company ➂ Dispatch our technician to the site ★ Our Company → End User ➃ Ship the faulty equipment (send the faulty equipment to our company) ★ End User → Our Company ➄ Ship the faulty equipment to the manufacturer ★ Our Company → Manufacturer ➅ Return the repaired equipment to our company (after setup at our company, store/manage as a replacement unit) ★ Manufacturer → Our Company ➆ Maintenance completion report (report the serial number of the replacement unit and storage status to the Information Systems Department) ★ Our Company → Information Systems Department
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<On-site failure recovery within 2-3 business days> After receiving a request from the Information Systems Department, we will conduct on-site failure recovery within 2-3 business days. *For areas outside of Honshu, it will take 3 business days. *Data backup and restore (OS or application) tasks are not included. <Return or storage after re-setup> After the manufacturer's repair is completed, the equipment will be returned or stored in a re-setup state for the customer's environment. 【Benefits of the service】 By dispatching technicians to the site under the direction of the Information Systems Department, we enable flexible and reliable work (failure recovery). *For Honshu, the response will be the next day; for areas outside of Honshu, it will be the day after next. 【Main implementation achievements】 We are currently maintaining operations with a construction industry company.
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Our company offers various technical support services in the development, production, sales, and maintenance processes of ICT equipment. The services include support solutions, repair solutions, and design development solutions. Please feel free to utilize our services for your business outsourcing needs.
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