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  6. Trouble Response Procedure Management Tool

Trouble Response Procedure Management Tool

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Attlassian Confluence

last updated:Jun 03, 2024

INNOOV(イノーブ) 東京
INNOOV(イノーブ) 東京
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Centralized management of trouble response procedures. Strengthening consistency and speed through real-time collaborative editing.

The trouble response procedure management tool "Confluence" allows for the creation, editing, and management of documents across internal and external boundaries. By centrally managing trouble response procedures, consistency of information is maintained, enabling high-quality responses. Additionally, by utilizing the document collaboration feature (Collaborative editing), seamless cooperation is possible even when help from other teams is needed. 【Features】 ■ Real-time editing: Multiple users can edit documents simultaneously, allowing for real-time collaboration. ■ Change history tracking: The change history of documents is saved, enabling tracking of who made what changes and reverting to previous versions if necessary. ■ Comment feature: Users can add comments within the document, facilitating discussions and the exchange of feedback.

    Document and Data Management
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Trouble Response Procedure Management Tool

Screenshot 2024-04-28 150226.png
Screenshot 2024-04-28 150226.png
  • Related Link - https://www.innoov.io/atlassian-confluence

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basic information

**What you can do with the Free Plan** ■ Up to 10 users permanently free ■ Unlimited pages/spaces ■ Templates for marketing, product, program management, etc. ■ Up to 3 active whiteboards per user **What you can do with the Standard Plan** ■ External collaboration ■ Page permissions ■ 250GB of storage ■ Unlimited number of users **What you can do with the Premium Plan** ■ AI-powered creation and collaboration ■ Unlimited whiteboards ■ Admin features and insights ■ Unlimited storage **What you can do with the Enterprise Plan** ■ Product-wide insights with Atlassian Analytics and data lake ■ Detailed admin features and security ■ Unlimited automation ■ Multi-instance (up to 150) For more details, please visit our website (https://www.innoov.io/atlassian-confluence) or the official Confluence page (https://www.atlassian.com/ja/software/confluence).

Price information

The price varies depending on the number of users (team size) utilizing the product. Additionally, the amounts listed below are monthly fees, but annual payment is also possible (up to a 17% discount). For 100 users: Standard: ¥790/user (excluding tax) Premium: ¥1,510/user (excluding tax) For 500 users: Standard: ¥571/user (excluding tax) Premium: ¥1,040/user (excluding tax) For 1000 users: Standard: ¥516/user (excluding tax) Premium: ¥940/user (excluding tax)

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Applications/Examples of results

**Usage** Confluence centralizes project management, information sharing, and collaboration both inside and outside the organization, achieving improved operational efficiency and transparency. This allows users to efficiently manage resource allocation, schedule management, task division, and progress tracking, optimizing organizational structure. Furthermore, it promotes communication and cooperation among stakeholders, supporting rapid decision-making. It can be used in a wide range of scenarios, from development to customer support, enhancing overall organizational efficiency and customer satisfaction. **Achievements** Our achievements: i-PRO, Kyocera Communication Systems, etc. (titles omitted) i-PRO case study (https://www.innoov.io/customers/ipro-corporate-software) Other Atlassian product achievements: Dai Nippon Printing, LIXIL, Mercari, Mercedes-Benz, Slack, Yale School of Management, etc. (titles omitted) *From Atlassian site

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INNOOV Inc. Company Information

INNOOV Inc. Company Information

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INNOOV(イノーブ)

INNOOV(イノーブ) 東京

IT/Telecommunications

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We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.

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