Centralize team knowledge and enable rapid information sharing with Jira Service Management's knowledge management.
The IT service management tool "Jira Service Management" comprehensively supports all teams in delivering excellent services quickly, from knowledge management to tracking, reporting, and management. The knowledge management feature efficiently organizes and shares information, helping the entire team leverage their knowledge. 【Features】 ■ Centralized Knowledge Management: Centralizes project information, documents, and knowledge, allowing team members to quickly access the information they need. ■ Easy Information Search: Powerful search capabilities enable rapid retrieval of necessary information using keywords and tags. ■ Customizable Knowledge Base: The knowledge base can be customized to meet the needs of teams and projects. ■ Collaboration Features: Real-time information sharing and collaboration are possible through document co-editing and commenting features. ■ Reporting and Analysis: You can check the usage and access frequency of knowledge management through reports and implement improvements. ■ Security and Access Management: Access permissions can be finely configured to ensure the confidentiality of information.
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basic information
**What you can do with the Free Plan** - Use reports and dashboards - 100 automations per month per site - 2GB of storage - 1700 automations per month per site - Up to 10 users **What you can do with the Standard Plan** - Limit user roles and permissions - Support during business hours - 250GB of storage - Unlimited number of users **What you can do with the Premium Plan** - 24/7 support (for critical issues only) - Unlimited storage - Advanced incident management - Asset and configuration management - Equipped with AI (Atlassian Intelligence) **What you can do with the Enterprise Plan** - Register multiple sites (up to 150) - 24/7 support (for all issues) - Unlimited automation rule executions - Centralized security and management For more details, please visit our website (www.innoov.io/atlassian-jsm) or the official Atlassian page (www.atlassian.com/ja/software/jira/service-management/pricing).
Price information
It varies depending on the number of agents (people who respond to customer inquiries). For 5 people: Standard: ¥14,400/month (excluding tax) Premium: ¥32,250/month (excluding tax) For 10 people: Standard: ¥23,040/month (excluding tax) Premium: ¥51,600/month (excluding tax) For 15 people: Standard: ¥43,200/month (excluding tax) Premium: ¥96,750/month (excluding tax)
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Applications/Examples of results
【Purpose】 Streamline resource allocation, schedule management, task division, and progress tracking for various projects, while optimizing organizational structure. Additionally, promote communication and collaboration among project stakeholders, providing transparency and accountability for teams to work towards their goals. It can be used in many scenarios, from development to customer support. 【Achievements】 Our achievements: i-PRO, Kyocera Communication Systems, etc. (titles omitted) i-PRO case study (https://www.innoov.io/customers/ipro-corporate-software) Other Atlassian product achievements: Dai Nippon Printing, LIXIL, Mercari, Mercedes-Benz, Slack, Yale School of Management, etc. (titles omitted) *From the Atlassian site.
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Company information
We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.
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