Internal Inquiry Response Efficiency Solution
Improving the efficiency of internal inquiry responses.
Would you like to reduce internal inquiry responses?
The biggest concern for the information systems department is "inquiry response." There are many inquiries, and for some, the day can end just dealing with them. Why doesn't the burden of responding to inquiries decrease? The main reasons are as follows: - Similar inquiries come in repeatedly. - Especially when responding to inquiries via email, it takes time to record/manage the response in a different tool. - Inquiries may come in that are not directed to the appropriate person, requiring time to find and forward them to the right contact. TechnoPro IT's "Internal Inquiry Response Efficiency Solution" addresses these issues in the following ways, significantly reducing the burden on staff. Efficiency improvements are possible not only in the information systems department but also in accounting, human resources, general affairs, and other departments. If you are struggling with internal inquiry responses, please consider this solution.
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basic information
<Main Features> 1. Organize FAQs and manuals/knowledge to improve self-resolution rates through search 2. If unresolved, AI provides a first response 3. If it still cannot be answered, assign a representative to respond 4. The content answered by the representative is automatically accumulated as knowledge for future searches
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Applications/Examples of results
In addition to the Information Systems Department, the following departments can improve the efficiency of inquiry responses: - Accounting Department: Inquiries related to year-end adjustments, etc. - Human Resources Department: Inquiries regarding health check-ups/medical check-ups and inquiries related to overseas assignments. - General Affairs Department: Inquiries about the application and reimbursement methods for purchasing goods. - Legal Department: Inquiries regarding the procedures for legal reviews of various contracts.
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Internal Inquiry Response Efficiency Solution
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Company information
We provide services such as on-site development, contract development, and consulting to customers around the world in the IT/network field. Our core competency is software design and development. Additionally, leveraging the expertise we have cultivated in IT/network, we respond to all needs, including business process outsourcing and offshore development. We have 19 locations in Japan and 8 development centers, offering services to a wide range of customers, including telecommunications operators, system integrators, electrical equipment manufacturers, and manufacturers.