Streamline operations by outsourcing after-sales support 24 hours a day, 365 days a year!
Outsourcing after-sales support for our products to alleviate labor shortages and improve operational efficiency! We will propose a support system suitable for your company.
After-sales support services are often viewed as a "cost" for companies, but we always keep in mind the operation of a contact point that creates added value, not just a simple phone reception or agency service. Our company has been primarily engaged in after-sales support for computers, smartphones, and home appliances, but leveraging the knowledge and experience we have cultivated over the years, we have also been actively responding to support services for IoT products such as home storage batteries and robots in recent years. We aggregate and analyze the inquiries received and regularly report on trends in inquiries and customer needs. Providing after-sales follow-up services, especially during busy weekdays, as well as on holidays and at night, is a significant burden. Our company, as a professional in customer support, contributes to maximizing your internal resources and improving customer satisfaction through the operation of the support contact point. If you are having trouble with the support services for your products, please feel free to consult us. We will flexibly design our services according to your business requirements and operating hours!
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basic information
We operate 24 hours a day, 365 days a year, providing comprehensive outsourcing services centered around our call center. We can handle call center support as well as on-site support across the country. Please feel free to contact us as we can accommodate various inquiries regardless of the product. Inbound (Receiving Calls) - Technical support for computers, smartphones, etc. - Product inquiries and customer support - Order acceptance and processing Outbound (Making Calls) - Market research (phone and online surveys) - Sales promotion - Telemarketing - Confirmation of customer intentions Back Office Operations (Administrative Tasks) - Alert monitoring and initial response - Coordination of client visit schedules and report acceptance - Sending postcards and direct mail - Assigning visiting workers Project Management System Development When accepting projects, we will create a dedicated response record system for clients as needed.
Price information
Prices may vary depending on the nature of the services, so please feel free to contact us. We can accommodate small-scale inquiries, such as a few cases per month, with flexible and cost-effective solutions.
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Applications/Examples of results
Main Business Achievements 【Technical Support】 - Personal and business computer support (peripherals), smartphone, and home appliance support - Software (security, PC monitoring, etc.) support - Home printer support - Cloud security support - Programming robot support - GIGA School device support - ICT class support for a certain university's distance education department - Electronic money payment terminal support - Recall product exchange reception - Smart home customer support - Home battery customer support - Solar power generation customer support - Kitchen equipment customer support 【Help Desk】 - Membership registration services - Restaurant reservation reception agency - Phone reception agency (night and holidays) - Kitting, logistics, and on-site installation settings - Vaccine appointment reception 【Outbound】 - Sales appointment acquisition - Regular inspection follow-up - Seminar hosting announcements - Water server installation promotion
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Company information
Our call center, operating 24 hours a day, 365 days a year, supports your business! For over 10 years, we have been entrusted with after-support services for computers, smartphones, home storage batteries, and more from major companies, handling over 150,000 inquiries annually. We flexibly respond to the circumstances of each client company, even at service points with low workloads. We regularly report the content of inquiries through data and reports, supporting your company in connecting customer feedback to product and operational improvements. 【Services We Can Provide (Partial List)】 - Technical support for PCs, smartphones, etc. - Product inquiries and customer support - Order reception and processing - DM distribution - Market research (phone and online surveys) - Sales promotion (telemarketing) - Dispatch of staff skilled in computer operations (nationwide coverage) Why not outsource your in-house after-support and help desk services for your products to us, allowing you to focus on your core business?