We will deliver the real voices of facilities that are actually using ski data systems for entrance management.
This time, we will introduce the impressions and future prospects from the representatives of Rakuten Vissel Kobe Co., Ltd. and Okubuki Tourism Co., Ltd., which operates outdoor leisure facilities such as "GRANSNOW Okubuki." Vissel Kobe ▼ The challenge is the digitization of tickets: significantly contributes to the complete cashless operation of the facility. ▼ Achievements worldwide were the deciding factor: established track record globally and operational experience at ski resorts. ▼ Benefits during the COVID-19 pandemic: reduces opportunities for contact between staff and customers. ▼ Unique feature of "watching with just a smartphone": demonstrated a unique feature not found in other clubs, allowing fans to watch with just a smartphone along with their tickets. GRANSNOW Okubuki ▼ Waiting time at the ticket booth is a challenge: reducing waiting times at the ticket booth. ▼ Segregation of counters resolves issues: separating cash-only and credit card-only counters alleviates congestion. ▼ Changes across the entire ski resort: reduced the number of staff at the ticket booth from 7 before implementation to 4, allowing support from other departments during peak times. ▼ Promoting towards the "ski resort of the future": contributes to improving overall customer satisfaction at the facility.
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SKIDATA's solutions have been implemented in over 10,000 facilities across more than 100 countries, including ski resorts, stadiums, theme parks, amusement parks, major airports, and trade fairs, supporting safe access control for people and vehicles through reliable management systems. SKIDATA focuses on providing intuitive, user-friendly, and secure solutions, contributing to the efficiency of facility operations and maximizing revenue with high cost-performance. Key benefits of implementing the SKIDATA system: - Diversification of ticket sales methods through integration with external ticketing data - Direct entry is realized, eliminating the need for exchange procedures at counters - E-tickets reduce the risk of counterfeiting and resale - Increased convenience with digital pass tickets using Apple and Google Wallet - Paperless operation saves paper resources and reduces the risk of forgetting tickets - Improved facility services and increased repeat customers through customer segment analysis based on collected data - Real-time understanding of entry status, allowing for flexible staff allocation adjustments and optimization based on entry conditions - Elimination of simple tasks such as ticket tearing and headcount, improving labor efficiency and entry efficiency