[Case Study of Corporate Mobile Phones and Smartphones] BPO Services <Welfare and Care Support Services>
STJ Group (Santec Telecom Japan Co., Ltd., STJ Rentec Co., Ltd.)
By receiving inquiries from each employee, our company achieves quick responses and early resolutions!
We would like to introduce a case study of the "Marugoto Mobile Business Support Service (Marumo)" implemented in the welfare equipment and home care support business. The company was considering vendors that could handle everything from device procurement, kitting, MDM operation support, to device storage in a seamless manner. After implementation, our staff, who have extensive expertise, responded to inquiries, enabling quick answers and early resolutions to questions that previously took time to address. [Case Overview] ■ Challenges - Setting up, procuring, and managing business devices ■ Effects - Improvement in internal service levels - Reduction of burden on internal management departments - Workflow applications reduced to one-third of the previous volume *For more details, please download the PDF or feel free to contact us.
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Company information
The STJ Group (Suntelcom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., business-use wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions products such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Suntelcom Japan Co., Ltd. also engages in mobile corporate business. With a proven track record in major corporate BCP implementations, we provide BPO services where Suntelcom Japan serves as the customer contact point, offering support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.