A case where FAQs for customer support were integrated, allowing for real-time updates!
We would like to introduce a case where "generative AI" was implemented in employee training at a major retail company. The company faced the challenge of inconsistent quality in customer service due to training manuals being managed separately for each store. To address this, they introduced a digital training system utilizing generative AI, creating an environment where knowledge related to store operations can be learned in a chat format. This enabled new employees to become immediately effective. 【Case Overview】 ■Challenges - Training manuals were managed separately for each store, leading to inconsistencies in customer service quality. - Updating and searching for manuals took a lot of time. ■Results - Staff training time was reduced by 50%, enabling new employees to become immediately effective. - Knowledge sharing related to store operations was made real-time, eliminating dependence on specific individuals. *For more details, please refer to the related links or feel free to contact us.
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Homula Inc. aims to fundamentally transform corporate productivity through the development and provision of the AI agent "Agens," which understands and executes business tasks related to daily business communications such as meetings, emails, and chats. We integrate multimodal information such as voice and text, allowing AI to autonomously process the "ToDos" that arise from daily communication. We provide an environment where the insights and judgments of talented personnel can be converted into knowledge assets and deployed across the organization as reproducible processes. In recent years, we have strengthened our collaboration with the globally recognized no-code automation platform "n8n." By combining the convenience of n8n, which allows for intuitive integration with business systems and SaaS, with Agens's natural language understanding and complex task execution capabilities, we are achieving a hybrid of user-friendly and advanced AI workflows in the field. From in-house business development by non-engineers to enterprise-level security compliance, data integration, and governance design, we support the entire process from Proof of Concept (PoC) starting in as little as two weeks to implementation, establishment, and self-sustainability.