~Reducing the burden on designers and creating manuals that utilize specialized knowledge~
■Comprehensive Manual Solutions Specialized for Manufacturing Equipment Manufacturers This is a comprehensive service that addresses the unique challenges faced by manufacturing equipment manufacturers. It balances the reduction of burdens on designers and developers with the production of manuals that leverage specialized knowledge, contributing to the improvement of product support quality both domestically and internationally. ■Reduction of Burden on Designers - Manuals can be created directly from development documents. - Engineers only need to confirm specifications, eliminating the burden of writing. - Achieving an environment where they can focus on development tasks. ■High-Quality Manual Production with Expertise - Technical writers with specialized knowledge in each field write the manuals. - Expertise in conveying complex technical content in an easily understandable manner. - Optimal structural design tailored to user levels. ■Quality Assurance Linked with Actual Machine Verification - Manual verification using actual machines. - Confirmation of the accuracy and clarity of work procedures. - Multilingual support linked with actual machine checks. ■Multifaceted Approach Understanding the Characteristics of Manufacturing Equipment Documentation Since manuals for manufacturing equipment have characteristics that differ from standard product manuals, we provide optimal solutions based on a deep understanding of these characteristics.
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■Recommended for companies with the following challenges: - Want to reduce the burden on engineers associated with manual creation - Want to create high-quality manuals that cover the specific characteristics of manufacturing equipment - Want to decrease inquiries from end-users and shorten resolution times ■Types of documents we can handle: - User manuals - Installation manuals - Maintenance and repair manuals - Work procedures - Troubleshooting guides - Training materials
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■Case Study: Manual Reform for a Manufacturing Equipment Manufacturer Customer Challenges - Designers were spending a lot of time on manual writing in addition to their core responsibilities. - The production of multilingual manuals for overseas products was time-consuming, causing delays in product releases. - There was variability in the quality of manuals, leading to a high volume of customer inquiries. Provided Solutions - Direct technical writing from design documents. - Establishment of a quality assurance process that includes actual machine verification. - Implementation of a manual production and management system, along with support for multilingual deployment. Results - Significant reduction in the time designers spent on manual creation. - Shortened manual production period. - Decreased customer inquiries. - Accelerated global product releases.
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By entrusting us with the tasks associated with the creation of your manuals, we will achieve a reduction in man-hours, increased efficiency, and cost savings. We prioritize creating an environment where those responsible for manual production can focus on their core business, contributing to faster product development and improved operational efficiency. With 40 years of experience, we have a proven track record of supporting customers primarily in the manufacturing industry. We have specialists in writing and translation, and we have implemented a thorough checking system, including obtaining ISO 9001 certification, to continuously enhance the quality of our manuals. If you have any challenges or requests regarding manuals, please feel free to consult with us. ■ Types of manuals we can handle - User manuals - Installation manuals - Maintenance and repair manuals - Work procedure manuals - Troubleshooting guides - Other technical documents in general