AI Customer Support Tool for Golf Equipment Stores | Smart Golf Navigation | Toko Keisanki
SmartGolfNavi | Tōkei Densan | KnowledgeNavi
Instantly search product knowledge, proposal talks, and FAQs! One knowledge navigator instead of 100 catalogs!
The "Smart Golf Navigation" for golf equipment stores is an AI chat system designed to instantly search and provide answers for product knowledge, proposal talks, and FAQs, serving as a sales and customer service support tool. With a wide range of products and various characteristics depending on the manufacturer or brand, the quality of guidance can vary significantly among sales staff in golf equipment sales. We solve issues such as personalized inquiries within the company and lack of knowledge on-site with just a smartphone. AI provides powerful support for on-site challenges. The key feature is a knowledge search environment that can be used instantly on smartphones. The insights of veterans are consolidated in the navigation system, enabling even newcomers to make proposals at the same level. By allowing store sales staff to instantly "answer" questions from visitors, trust is built, directly leading to increased sales. The accuracy of responses from the AI can be flexibly adjusted through prompt settings, allowing you to optimize its use according to your company's operational and customer service style. Additionally, our company handles everything from system implementation to maintenance consistently. Please feel free to contact us! Tel: 044-430-0743 Mail: seizo@toukei.co.jp Contact: Sano, Anzai
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basic information
- Cloud-based AI chat system compatible with smartphones and PCs - Knowledge support function that allows searching for product information, FAQs, and talk scripts - Aggregates veteran knowledge, enabling new staff to be immediately effective - Safe and fast operation with in-house data center - Flexible responses possible through prompt adjustments - Comprehensive support from implementation to maintenance
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# Why Knowledge Navigation is Suitable for Customer Service in Golf Equipment Stores? ◆ Reason 1: There are many products, leading to variability in the information provided by sales staff - There is a wide range of manufacturers, products, grades, and options. - With so many items, it is difficult to remember the characteristics of each. - Opportunities for sales can be lost when a veteran staff member could have made the sale, but a newcomer could not. → Standardization can be achieved with knowledge! ◆ Reason 2: There are diverse questions, and the response procedures are "personalized" - Inquiries about product details, similar products, sales areas, and manufacturer representatives are common. - However, staff members themselves do not know who to ask or where the answers are. → Create an environment where staff can "know without asking" with Knowledge Navigation! ◆ Reason 3: Flexible responses are needed for each customer - Each visitor has different characteristics (play style, body type, gender, preferences, etc.). - If proper listening is not done, appropriate products cannot be recommended. - Additionally, prior preparation is difficult, and improvisation is necessary. → AI supports customer service! If there are any uncertainties in suggesting products, AI will ask questions!
Detailed information
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You can easily use it on your smartphone!
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Available on PC too!
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Instantly resolve inquiries and uncertainties from visitors!
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Training for new store staff & role-playing & practice partner!
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Available for use on tablet devices as well. By allowing visitors to use it directly, we can also reduce missed opportunities!
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| Model number | overview |
|---|---|
| [Usage Scenarios] | |
| ・Knowledge sharing and proposal enhancement for sales staff at golf equipment stores | |
| ・Immediate effectiveness of new store staff and part-time employees | |
| ・Reduction of inquiries from store sales to the product management department | |
| ・Realization of a store environment where "you can understand without asking" | |
| ・A mobile-friendly system ideal for sales staff who move around frequently in the store | |
| ・Reducing lost opportunities during staff absence by allowing direct use by visitors |
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Company information
Tokei Densan was established in 1970 as an SI company born from the computing division of Tokyo Roki Co., Ltd., a manufacturer of automotive parts. Initially focused on the development, operation, and maintenance of ERP products for automotive parts manufacturers, it now develops products and services specialized for various industries and business operations, not limited to manufacturing. Our department (Manufacturing Systems Sales Department) is the oldest division within Tokei Densan and is a crucial part of our revenue foundation. Since its inception, it has consistently provided outsourcing and original system construction services to manufacturing customers, growing alongside the times and advancements in technology. In particular, for our main users, automotive functional parts manufacturers, we have continuously provided systems incorporating the latest technologies for over 30 years. The rich technology and know-how cultivated in this area are still utilized in system construction for a diverse range of customers, regardless of their business type or size. In 2012, we established a local subsidiary in Thailand, the center of ASEAN where Japanese companies are increasingly expanding, to support the development and implementation of business systems, primarily focusing on sales management and accounting systems, for local Japanese companies.