Achieved continuous business growth and reduced cancellation rates through customer-centric and problem-solving communication!
The customer success service of the Columbus Project, which leads projects to success, stands from the customer's perspective and realizes true customer success based on the customer's needs. By creatively utilizing questions, we enable customers to discover their own challenges and facilitate smooth sharing of these challenges with them. We divide the customer stages into four phases: "Implementation Phase," "Utilization Phase," "Growth and Expansion Phase," and "Renewal and Maintenance Phase," and by designing detailed operations for each phase, we translate this into actionable operations. [Service Contents] ■ Planning and Proposal ■ Business Promotion ■ Reporting and Documentation *For more details, please refer to the related links or feel free to contact us.
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【5 Steps of CS Design】 1. Setting goals for the customer's customers and setting goals for our own CS 2. Clarifying the division of roles within the organization (division of responsibilities with sales and customer support) 3. Defining data management and tech touch areas, and defining business operations for high touch and low touch areas 4. Designing operation management, business design, and system design (design of SFA, CRM, CTI) 5. Staffing and execution, PDCA cycle *For more details, please refer to the related links or feel free to contact us.
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Company information
We are a company that supports sales, marketing, and content development, working together to grow businesses using various means. In the manufacturing sector, we primarily support industrial and medical equipment. Additionally, we provide assistance in sales and marketing, as well as digital transformation (DX) in B2B businesses across construction, logistics, IT/DX, trading companies, and retail. In B2B business, the importance of the sales role is high, and we are also promoting the digitization of the sales area alongside marketing. Together with many professional partners, we lead complex projects to success. Please feel free to contact us if you have any inquiries.