A case where the accurate and efficient document production process of IXIA CCMS supported growth both domestically and internationally!
We would like to introduce a case study where Lyra Network, a provider of global payment services, implemented 'IXIA CCMS'. The company faced an increase in workload due to its growth, which necessitated improving the efficiency of document production. By adopting minimalism after implementation, clarity and efficiency in document creation focused on users have been achieved, while user comprehension has increased, enhancing the overall user experience. 【Challenges】 ■ It was necessary to perform multiple iterations at all appropriate points throughout the publications as needed. ■ The documents lacked consistency, were inaccurate, were lengthy, and took several weeks to produce, leading to delays in publication. ■ There was a growing demand to manually create content that addressed multiple types of products, currencies, payment methods, and customer-specific information. *For more details, please refer to the related links or feel free to contact us.
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【Benefits (Partial)】 ■ Flexibility of content ■ Significantly increases the regular frequency of topic reuse while automatically maintaining all dependencies and links ■ Reduced volume for translation has shortened the time to market for localized content ■ Customization of a wide range of documents for each platform, white label, language, and various output formats (print, mobile, web) *For more details, please refer to the related links or feel free to contact us.
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For over 20 years, IXIASOFT has continued to demonstrate its role as a pioneer in content management software, providing innovative solutions for managing, sharing, and delivering exceptional content. Founded in 1998 as a technical spin-off of CEDROM-SNi, a major news information distributor in Canada and France, IXIASOFT now offers advanced software solutions to thousands of users in over 20 countries. IXIASOFT is a global leader in developing and selling technical documentation solutions based on the DITA standard. IXIASOFT Co., Ltd. was established in 2017 as the Japanese subsidiary of IXIASOFT Technologies Inc. in Canada.