To the warehouse operations leader: Training methods for new employees who repeatedly make "barcode mistakes."
Custom-made training video
[Video Training] "I scanned it, but it was different" Addressing new employees' lack of verification through training.
"I read it properly." "I thought it was okay because it beeped." Isn't it the case that new employees sometimes neglect to confirm during barcode scanning operations, leading to incorrect shipments or losses? ● Scanning the wrong product and processing it with the adjacent item ● Not checking the number of digits or displayed content of the barcode ● Having the misconception that "if it beeps, it's okay" The background of these mistakes is a lack of awareness that "scanning does not equal confirmation." Barcode scanning is not just a task. Because it is a job where "even if no one is watching, someone will be troubled if a mistake occurs," the individual's awareness of confirmation becomes a lifeline. LinkStudio offers a variety of educational videos specialized in barcode operations and confirmation tasks in logistics and warehouse settings. From "education that teaches operations" to "education that fosters a sense of responsibility," if you are interested, please feel free to consult with us. *For more details, please do not hesitate to contact us.
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Proposal for Solutions | Transitioning to Education that Instills the Awareness that "Scanning is Just the Beginning" Barcode scanning is not the "completion of verification," but rather the "entrance to verification." To help newcomers understand this, education that shows "why verification is necessary" through visuals, rather than just operational methods, is effective. ● Reproducing the pattern where the item was "correctly scanned but was the wrong product" ● Warning videos featuring products that are similar in barcode and easy to misidentify ● Storytelling of the actual consequences of mis-shipments (returns and customer complaints) By doing this, we can recognize the difference between "reading a barcode" and "verifying," creating an opportunity to change behavior.
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Implementation Steps | Educational Design to Make Scan Confirmation an "Obvious Action" STEP 1 | Gather past barcode-related mistakes and analyze trends and causes Classify human errors such as mix-ups of the same product and differences in lots. STEP 2 | Clearly show "what to check" through video materials Help them memorize the correct sequence of actions after scanning visually. STEP 3 | Establish habits through a combination of video viewing, verbal confirmation, and on-site OJT Aim for retention through the three steps of "see, say, do."
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P3
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Applications/Examples of results
Introduction of Success Stories | Through video education that enhances "awareness of confirmation," shipping errors have been reduced to zero. At a logistics center, an average of five shipping errors per month occurred due to barcode mistakes made by new employees. Previously, only a manual for operating handheld devices was provided, and the importance of "why confirmation is necessary" was not effectively communicated. To address this, a video teaching material was introduced that recreated the troubles caused by barcode mistakes. By visually conveying the dangers of relying solely on scanning and the information that needs to be confirmed (such as product name, quantity, lot number, etc.), the following results were achieved: ● Shipping errors were reduced to zero within two months of implementation. ● New employees developed a habit of verbal confirmation after scanning. ● The awareness that "confirmation = final responsibility" became ingrained in everyone. This is a success story where a "culture of confirmation," rather than just operational skills, was established through education.
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| Model number | overview |
|---|---|
| Method 1️⃣ for structuring a video that conveys the essence of "confirmation" | Modeling the "confirmation action" after scanning and showing it through repeated footage |
| Method 2️⃣ for structuring a video that conveys the essence of "confirmation" | Comparing NG examples (proceeding with just sound) and OK examples (pointing and confirming item name, quantity, and lot) |
| Method 3️⃣ for structuring a video that conveys the essence of "confirmation" | Introducing similar barcode examples to impress the "danger of neglecting confirmation" |
| Method 4️⃣ for structuring a video that conveys the essence of "confirmation" | Narration emphasizing that the scanning process is "the final check process of a person" |
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Company information
LinkStudio Co., Ltd. is an animation production company specializing in the creation of training and educational videos for the manufacturing industry. We have numerous achievements on platforms such as Coconala, with **over 3,000 productions and an average rating of 4.9 out of 5**, receiving high praise. Through multilingual support and custom training design, we contribute to reducing the educational burden on the field, standardization, and improving safety.